Frequently Asked Questions

To ensure the protection of your personal data, we take rigorous security measures and follow the highest industry standards. Here's how we do it:

  • Your data is secured with SSL encryption when you provide us with your credit card information.
  • All credit card information is stored securely, using AES-256 encryption for added protection.
  • We strictly comply with the requirements of the PCI-DSS standard, a benchmark in terms of security for credit card transactions.
  • In addition, we implement additional industry-recognized standards to strengthen the security of your data.

Please note that despite these efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, by following these best practices and remaining vigilant in your online activities, you can help protect the confidentiality of your information.

Orders are usually shipped within 2-3 business days from our warehouses. Then allow 7-12 business days for your item to arrive at your home.

Once your order is placed and payment is made, you have a 6 hour window to notify us of any changes you wish to make.

You can contact us at contact@girros.com to discuss any necessary adjustments. tion is subject to the condition that the order has not yet been prepared or shipped.

We offer several delivery options, such as home delivery, delivery to a relay point or delivery to a store.

Shipping costs and times vary depending on the option chosen. You can select the option that suits you best when finalizing your order.

Yes, 1-2 days after your order is shipped, you will automatically receive a shipping confirmation email with your tracking number. This can be inserted on our Track My Order parcel tracking page.