To ensure the protection of your personal data, we take rigorous security measures and follow the highest industry standards. Here's how we do it:

• Your data is secured with SSL encryption when you provide us with your credit card information.
• All credit card information is stored securely, using AES-256 encryption for added protection.
• We strictly comply with the requirements of the PCI-DSS standard, a benchmark in terms of security for credit card transactions.
• In addition, we implement additional industry-recognized standards to strengthen the security of your data.

Please note that despite these efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. However, by following these best practices and remaining vigilant in your online activities, you can help protect the confidentiality of your information.

Orders are usually shipped within 2-3 business days from our warehouses. Then allow 7-12 business days for your item to arrive at your home.

Once your order is placed and payment is made, you have a 6 hour window to notify us of any changes you wish to make.

You can contact us at contact@girros.com to discuss any necessary adjustments. tion is subject to the condition that the order has not yet been prepared or shipped.

Despite our precautions, it may happen that your package arrives damaged. If you receive a defective or damaged product, we undertake to rectify this situation as soon as possible. You have 48 hours after receiving your product to report the problem to us, after this period, your right to a refund or exchange may no longer be guaranteed.

To report a defective or damaged product to us, please follow these steps:

1. Contact us at contact@girros.com within 48 hours of receiving the product.
2. Provide your order number, a detailed description of the problem encountered with the product.
3. Attach to your message a clear photo or video illustrating the damage or defect of the product.

Our team will review your request and contact you as soon as possible to inform you of the next steps. We are committed to providing a satisfactory solution, which may include product replacement, credit for a future purchase, or a refund, depending on the situation.

We understand the importance of receiving products in perfect condition and apologize for any inconvenience caused by receiving a defective or damaged item. Our goal is to resolve any such situation quickly and efficiently, in keeping with our commitment to customer satisfaction.

For more information on return and refund procedures, we invite you to consult our Return and Refund Policy .

Yes, 1-2 days after your order is shipped, you will automatically receive a shipping confirmation email with your tracking number. This can be inserted on our Track My Order parcel tracking page.